We want to make sure that you feel comfortable receiving emails and communications from Space for Giants so that we can keep you informed about the important conservation work that we do in Africa. But we are also committed to ensuring that your personal information is secure and that you are confident that you have control over any personal data we may collect, understand how you can opt out of communications, and if you desire, quickly and easily find out what information we have gathered.
Developing a better understanding of our supporters through their personal data allows us to make better decisions, fundraise more efficiently and, ultimately, helps us to drive towards our goal of protecting elephants and their habitats forever.
Space for Giants has an ‘opt-in only’ communication policy, meaning that we will only send marketing communications to those that have explicitly stated that they are happy for us to do so via their preferred channel(s) (email, SMS, phone or post). If you do not wish to receive communications from us at any point, or wish to be removed completely from our database, you can request to do so at any time by contact us at firstname.lastname@example.org
Our marketing communications include information about our latest campaigns and work. If you would like to receive such communications but have not opted in please contact us on email@example.com
What personal data we collect and how we use it
The type and quantity of information we collect and how we use it depends on why you are providing it.
If you support us, for example make a donation, adopt and elephant, join the March for Giants campaign or sign up for an event, we will usually collect:
- Your name
- Your contact details
- Your date of birth
- Your bank or credit card details.
We will mainly use your data to:
- Provide you with information you asked for
- Administer your donation or support your fundraising, including processing gift aid
- Keep a record of your relationship with us
- Ensure we know how you prefer to be contacted
- Understand how we can improve our information
- If you enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form, we may contact you to see if we can help with any problems you may be experiencing with the form or our websites.
- We may also use your personal information to detect and reduce fraud and credit risk.
With your consent, we will contact you to let you know about the progress we are making and to ask for donations or other support. Occasionally, we may include information from partner organisations or organisations who support us in these communications. We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing. If you don’t want to hear from us, that’s fine. Just let us know when you provide your data or contact us on firstname.lastname@example.org.
We do not sell or share personal details to third parties for the purposes of marketing.
How we keep your data safe and who has access
We ensure that there are appropriate technical controls in place to protect your personal details. For example our online forms are always encrypted and our network is protected and routinely monitored.
We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.
Some of our suppliers run their operations outside the European Economic Area (EEA). Although they may not be subject to the same data protection laws as companies based in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.
We may need to disclose your details if required to the police, regulatory bodies or legal advisors. We will only ever share your data in other circumstances if we have your explicit and informed consent.
Keeping your information up to date
Where possible we use publicly available sources to keep your records up to date; for example, the Post Office’s National Change of Address database and information provided to us by other organisations as described above. We really appreciate it if you let us know if your contact details change.
Changes to this policy
Your right to know what we know about you, make changes, or ask us to stop using your dat
You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. processing your donation) we will do so. Contact us on email@example.com
You have a right to ask for a copy of the information we hold about you. If there are any discrepancies in the information we provide, please let us know and we will correct them.
If you want to access your information, send a description of the information you want to see and proof of your identity by post to Supporter Services, Space for Giants, 80-83 Long Lane, London EC1A 9ET. We do not accept these requests by email, to ensure that we only provide personal data to the right person.
If you have any questions please send these to firstname.lastname@example.org, and for further information see the Information Commissioner’s guidance here (link is external).